For a great experience here is what you need to know!
Cleaning Supplies: We bring all the cleaning supplies
Arrival Window: We ask that you please allow us a 30 minute arrival window for all cleanings booked at 8:30AM. All later booking slots allow a 2 hour arrival window. For example if you choose 10:30AM – 12:30PM, that is the 2 hour arrival window in which we may arrive. Our crew will call when they are on their way.
** Cleaning Time: The first cleaning is quoted based on a normal home condition. If your home requires special attention we will either need to extend our time at an hourly rate or prioritize our cleaning. For further details please call our Customer Service line.
You must report any problems within 24 hours in order to take advantage of our 200% satisfaction guarantee.
1.Standard Cancellation Fee:
Geaux Maids LLC will assess a 50% cancellation fee if a repeat cleaning appointment is cancelled any time within 36 hours of your booking date and time. For one time cleans, a 50% cancellation fee will be applied for cleaning appointments cancelled within 36 hours of your booking date and time. Please be sure to provide entry instructions if you will not be home by at least the day prior. We reserve the right to charge our standard cancellation fee for all lock-outs.
Geaux Maids LLC will assess a 50% cancellation fee for all reschedules within 36 hours of a cleaning.
We reserve the right to charge a 50% cancellation fee for any appointments not met at the following standard: Our cleaning service team cannot physically get inside the home or business within 40 minutes of initial booking time.
Geaux Maids LLC will assess a 100% cancellation fee for any cancellations the same day of the cleaning appointment. This applies to all cleaning types and all booking types.
Under emergency circumstances, clients may call the office to discuss our cancellation fee policy.
2. Cleaning Supplies / Equipment:
Geaux Maids LLC provides products and nearly all equipment required for cleaning your home. It is required that your home has running water and working electric outlets. We reserve the right to charge our standard cancellation fee if we are not provided with running water or electricity. Our technicians are not allowed to climb past the second step of a step stool. If you would like us to use specialty products (e.g., simply green, bleach, stainless steel cleaner, sponge mop), please leave it out and include this request in your special account instructions. We are not responsible for ANY damage caused by cleaning products provided by the customer.
3. Cleaning Guarantee & Refund Policy:
Our work is done to demanding specifications and we will provide a 24-hour guarantee. This guarantee covers any work under Maintenance Housekeeping for ongoing service OR under Full-Service Housekeeping on an initial or move-out service. This only applies to whole home cleanings and not hourly services. It is your responsibility to notify the company of any problem within this time period (24 hours); a phone call, email, or satisfaction survey response will be sufficient.
If it has been more than 24 hours we will leave it to our discretion if we return for a reclean.
We will come back to your house for an inspection and correct the problem as soon as our schedule allows. A discount/refund will only be given after the re-clean if you are still completely unsatisfied and if we determine that the refund is justifiable. We will make every effort to be reasonable, but your house will not be re-cleaned or money refunded if there is evidence of family members, guests, contractors, or pets dirtied newly cleaned areas such as: washed floors, mirrors, etc.
Booking a service online doesn’t guarantee you a spot for that date/time. Your booking is not confirmed until you have completed a confirmation phone call and received a confirmation email.
5. Price & Time Adjustments:
If the pricing calculator underestimates the price of your cleaning and the condition of your home is worse than predicted we do have permission to either adjust the price or refuse the service. You will be notified by our technicians or by our management if they do not have time to complete the cleaning in the time allotted via our confirmation phone call. You will have the option to either have them prioritize the areas you would like or to extend the cleaning at our hourly rate.
We have been trained in the proper and safe handling of items in homes. Unfortunately, accidents still occur occasionally. If this happens, you will be notified by our technician, or left a note, and given a phone call. Reimbursement will be made up to $250 with a copy of your replacement receipt or a quote on replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to Geaux Maids LLC BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $250 may be handled by our insurance company. All damage must be reported within 24 hours. We will contact you after notification. If we do not hear from you within the next 30 days we will assume you do not want to have us resolve the issue and the situation will void.
The best protection is precaution. Please DO NOT leave out any money or valuables which could be lost or taken. When we find valuables left out we will clean around them.
8. Direct Hiring of Our Cleaning Technicians.
Geaux Maids LLC invests heavily in procurement to find quality cleaners. Hiring OUR current, Ex-worker(s) and/or accepting side propositions makes you liable for an employment referral fee of $1000.00 if you directly employ (legally or cash basis) anyone currently or formerly employed by us within the 2 year period prior to such employment. By using our service, you agree to notify us of any attempts to solicit or accept illegal business, otherwise; Attorney, Legal and miscellaneous expenses incurred to investigate and/or collect this fee will be added if this employment is discovered. Exchanging contact info is considered part of this breach.
Unless complying with all laws; direct, unreported or inappropriate employment practices are illegal. You acknowledge being informed that Geaux Maids LLC is obligated to report illegal hiring activities. In fact, anyone may report this to the proper Government and Judicial authorities so investigation ensues. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by Geaux Maids LLC (when applicable), but also by United States Federal and Local Laws.
9. Employee safety.
Geaux Maids LLC reserves the right to remove its cleaners from your home should the environment become unsafe, our standard cancellation policy will apply. This could include but is not limited to: any mold, hoarding, abnormal buildup, pests, hazardous material, etc. In this case, we will charge a 50% cancellation fee. The client will be called to be informed of this matter.
We will gladly work around pets. If your pet becomes anxious or presents a safety concern, Geaux Maids LLC reserves the right to remove its cleaners from your home. If a cleaner leaves your home prior to completion, Geaux Maids LLC will charge you a pro-rated expense based on work performed. If removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.
Geaux Maids will not be held responsible for any pets not crated that escape from the home while our cleaning professionals are working. Clients will be contacted immediately about the issue.
11. Right to Refuse Service
Cleaning Technicians have the choice to leave upon arrival if the home is in extreme negative condition or they feel unsafe/threatened ( See Article 9. above). If an appointment is booked online with the intention of services outside of what we provide, our cleaning technicians may refuse service on the spot and you will be charged the standard cancellation fee.
We require all non-decorative items to be picked up off of the floor and furniture that is not normally used to store items. Our rule of thumb is that the cleaners have 5 minutes to organize in each room or they are to pile any clutter in one area and clean around it. Desks that have large amounts of paperwork are unable to be cleaned. Please pick up clothes, toys and paperwork before each cleaning or we will have to skip those areas and clean around it.
Our techs do not clean dishes, or any eating utensils.
14. Large and Heavy items
For safety and liability reasons, Geaux Maids LLC will not allow its Cleaning Professionals to lift or move heavy items or furniture.
15. Satisfaction Policy:
Geaux Maids LLC cannot guarantee the results of mini-blind, grout, chandelier, or vaulted ceiling fan cleaning. Mold remediation is a specialty. Geaux Maids LLC does not provide mold remediation and cannot be liable for any mold related risks in client home. Geaux Maids LLC does not assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
We charge a parking fee (depending on price of parking) for homes or businesses where a free parking spot cannot be provided. Client is responsible for this fee.
We only accept payment via debit or credit card. Geaux Maids LLC asks that clients do not give payment for cleanings directly to our cleaning technicians for they will not be accepted. Any cash or checks given to a cleaning technician will not be accepted as payment for a job for tax reporting purposes.
18. Agreement to Receive Text (SMS) Messages
By using our services, you agree that Geaux Maids LLC may send you periodic SMS or MMS messages containing but not limited to important information and reminders.
- You may unsubscribe at any time by texting the word STOP to the number your received the SMS from or by logging into your account and turning off SMS notifications. You may receive a subsequent message confirming your opt-out request.
- Message and data rates may apply.
- You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
Website Terms and Conditions of Use
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials
(information or software) on Geaux Maids LLC’s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Geaux Maids LLC’s web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Geaux Maids LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Geaux Maids LLC’s web site are provided “as is”. Geaux Maids LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Geaux Maids LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Geaux Maids LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Geaux Maids LLC’s Internet site, even if Geaux Maids LLC or a Geaux Maids LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Geaux Maids LLC’s web site could include technical, typographical, or photographic errors. Geaux Maids LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Geaux Maids LLC may make changes to the materials contained on its web site at any time without notice. Geaux Maids LLC does not, however, make any commitment to update the materials.
Geaux Maids LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Geaux Maids LLC of the site. Use of any such linked web site is at the user’s own risk.
8. Governing Law
Any claim relating to Geaux Maids LLC’s web site shall be governed by the laws of the State of Louisiana without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.